Refunds and warranty
Three situations, each with a clear answer.
It never arrived
Refunded automatically. A failed delivery returns the amount to your balance at that very moment — no ticket, no request.
It arrived but did not work
Message support on Telegram with the order number, inside the warranty period stated on the product page.
We replace it, and if we have no replacement we refund the amount to your balance.
It arrived and worked
No refund. A digital product cannot be returned once it has been viewed — that is the rule in every digital store, and we say it before you buy, not after.
Warranty period
Stated on each product page before purchase. Some carry 180 days, some carry none — and the number is in front of you before you pay.
Once the period has passed we can no longer act on it, because our own supplier works to a period too.
Balance
Store credit is not refundable as cash. It is for purchases only.